At Alemuware LLC, we want you to be satisfied with your mug purchase. If you are not completely satisfied with your order, we offer reasonable returns and exchanges. Please read the following policy carefully before purchasing.
- Return Terms
You must submit a return request within 30 days of receiving the product.
The product must be unused and retain its original packaging, accessories, and tags.
Products that have been damaged due to misuse, damage, or excessive wear and tear are not eligible for returns.
- Non-Returnable Items
Used or washed mugs.
- Return Process
Contact our customer service team with your order number and reason for return.
Once customer service confirms that you meet the return criteria, they will provide a return address and instructions.
Package and return the product securely.
Once we have received and inspected the product, we will process your refund or exchange within 5-7 business days.
- Shipping Fee
If the return is due to product quality issues or wrong goods, we will bear the return shipping fee;
If the return is due to personal reasons (such as dislike, wrong size, etc.), the return shipping fee must be borne by the buyer.
- Refund Method
The refund will be returned to the original payment account;
The specific arrival time may vary depending on the payment method.
- Contact Information
If you need to apply for a return or have any questions, please contact our customer service:
Email: konsilalemu@alemuwarestore.shop
Tel: +1 (602) 851-0732