- Are the materials used in your cups safe?
Yes, our cups are made of safe materials, contain no harmful substances, and are suitable for daily drinking. You can use them with confidence.
- How long does it take to ship after placing an order?
Orders are typically processed and shipped within 1-2 business days. You will receive an email notification with tracking information.
- How long does shipping take?
Shipping times vary depending on your location.
- Can I modify or cancel my order?
If your order hasn’t yet been shipped, please contact our customer service team as soon as possible. We will do our best to modify or cancel it. If your order has already been shipped, it cannot be modified.
- What payment methods do you accept?
We accept a variety of common payment methods, including credit cards, debit cards, and major online payment methods. Please refer to the checkout page for details.
- What if I receive a damaged or incorrect item?
Please contact us within 48 hours of receiving your package with your order number and product photos. We will verify the information and arrange a replacement or refund.
- How do I request a return or exchange?
Please refer to our Return Policy. You must submit a request within 30 days of receiving the product and keep the product unused and in its original packaging.
- Do you ship internationally?
Yes, we do. Costs and delivery times vary depending on the destination.
- Can I order in bulk?
Yes. If you have a large order requirement, please contact our customer service team and we will provide you with a personalized quote and support.
- How can I contact your customer service?
You can contact us via the following methods:
Email: konsilalemu@alemuwarestore.shop
Phone: +1 (602) 851-0732